Frequently Asked Questions

We’re a proudly small and passionate team, dedicated to crafting great wine and delivering memorable experiences both online and at our cellar door. Visit the ‘Our Team‘ page to find out more.

Our team includes:

• Jo — Managing Director & co-Chief Winemaker
• Glenn — Chief Winemaker & Director
• Two Part-time winemakers —  Alex and Meg help to oversee laboratory operations, winery production and machinery management
• Three office staff managing administration, warehousing and orders, all things wine club, website and marketing, stock movement, functions, food preparation and cellar door operations
• Six treasured casual staff who work their magic in the cellar door, ensuring every guest enjoys a warm and welcoming Billy Button Wines experience

From vineyard to bottle to cellar door glass, our close-knit team works hands-on across every part of the business.

Why Is My Prosecco Cloudy?

At Billy Button Wines, we make a number of different Prosecco styles — including both cloudy and clear sparkling wines.

Ready to drink your cloudy Prosecco?

Before opening, stand the bottle upright in the fridge for a couple of days. This allows the sediment to settle naturally at the bottom of the bottle and ensures the wine is nicely chilled, which also helps when releasing the crown seal.

Our Cloudy Styles –

Ancestrale & Col Fondo

Our Ancestrale and Col Fondo Proseccos may appear cloudy in the glass because the natural yeast remains in the bottle.

These wines follow the original, traditional method of sparkling wine production — before modern filtration and clarification techniques existed.

The wine is fermented in tank as normal, then bottled just before fermentation is complete. The ferment continues naturally in bottle, creating the carbon dioxide and fizz.

What’s the difference?

• Ancestrale — bottled with all yeast remaining, creating a more textural and cloudy style.
• Col Fondo — lightly clarified before bottling, making it a little cleaner and more approachable, sitting somewhere between Ancestrale and Traditional Method styles.

These styles are intentionally rustic, savoury and full of character.

Our Clear Styles –

Zero Dosage & The Socialite

Our traditional method Prosecco’s are made using the same process used in Champagne.

The wines are first clarified, then bottled for their secondary fermentation. Once complete, the bottles undergo a process called riddling, where they are slowly rotated over time until upside down, allowing the yeast sediment to collect in the neck of the bottle.

The neck is then frozen and the bottle disgorged — meaning the frozen plug of sediment is naturally expelled by pressure, leaving behind beautifully clear sparkling wine.

What’s the difference?

• Zero Dosage — no additional sugar added after disgorging, resulting in a very dry style.
• The Socialite — finished with a small amount of sugar after disgorging for a softer, more approachable style.

Want to learn more?

Read Jo’s blog:
All You Need To Know About Prosecco

How do I apply a discount?

You must always login for any discounts to apply, so that our system knows who to apply certain discounts to.

You can log in HERE or via the ‘Log In’ link at the top right of our website.

Don’t have a log in? Create a profile for your log in HERE

When you ‘View Cart’, under ‘Order Summery’ there is a drop down arrow beside ‘enter coupon code’. Enter your code, then hit ‘Apply’.

Alternatively, please contact us if you require any help.

You can email info@billybuttonwines.com.au or call 0427351284 during business hours.

*$25 off your first order applies only once per customer, with a minimum spend of $200 and can not be used in conjunction with any other offer.

Which club is right for you? Visit our Wine Club page for more details on each of the different clubs and their associated benefits.

*Reminder emails are sent out 2 weeks prior and again 2 days prior to the processing dates. This allows time for change of selection and updating details.

6 pack Billy Button wine club members enjoy 15% off their selection (6 or 12, whites, reds or mixed) – so based on the price of the wines you choose (or keep the winemakers selection), you will get 15% off the RRP, plus free shipping. Processed FOUR times per year February, May, August and November.

12 pack Billy Button wine club members enjoy 20% off their selection (6 or 12, whites, reds or mixed) – so based on the price of the wines you choose (or keep the winemakers selection), you will get 20% off the RRP, plus free shipping. Processed FOUR times per year in February, May, August and November.

Alpine Range 12 pack wine club members enjoy 40% off their selection of our ‘Alpine’ range straight dozens or the set mixed 12 pack (which includes 2 x NV Prosecco, 2 x Sparkling Red, 2 x Rosato, 3 x Bianco, 3 x Rosso). Processed FOUR times per year in January, April, July and October.

6 pack Shy Susan wine club members (ONE 6 pack per year) enjoy 15% off their selection – so based on the price of the wines you choose (or keep the winemakers selection), you will get 15% off the RRP, plus free shipping. Processed ONE time per year in August/September.

6 pack Billy Button Museum wine club members pay $250 per 6 pack of wines carefully selected from our cellared museum by Jo and Glenn. *The museum club selection is set and cannot be changed or skipped. Processed TWO times per year in March and September.

12 pack Billy Button Museum wine club members pay $500 per 12 pack of wines carefully selected from our cellared museum by Jo and Glenn. *The museum club selection is set and cannot be changed or skipped. Processed TWO times per year in March and September.

All wine club members from all our clubs receive free shipping on all orders placed and free tastings at our cellar door.

How to change my wine club selection? Click HERE for detailed instructions.

For all wine club queries, please visit the Wine Club page and scroll to the bottom for detailed information.

Yes!

Visit this link for more details – WHOLESALE

Visit the link above to find out about our:

local wholesale,

wholesale wines through our distributors

Billy Button and Shy Susan wholesale lists

our on-premise ‘Alpine Vista’ range designed for venues only

Local wholesale orders are placed directly with the winery. Please email orders@billybuttonwines.com.au

Did you know we have an on-premise only range called Alpine Vista?

Created specifically for venues looking to serve quality local wines by the glass, Alpine Vista delivers approachable, affordable and competitively priced wines without compromising on character or flavour. Perfect for restaurants, bars, pubs and hospitality venues wanting to offer patrons a taste of the Alpine Valleys, the range has been designed to overdeliver in both quality and value on the pour.

Tastings
Explore our full range of wines with a guided tasting experience.

• • $15 Tasting – Sample wines from our Billy Button and Claypot ranges, with up to 30 wines often available to taste.
  • $25 Tasting – Enjoy access to our premium Shy Susan wines, alongside the Billy Button and Claypot collections.

Tasting fees are redeemable with any purchase of 12 or more bottles and are complimentary for Wine Club members.

For more details about visiting us at our Bright cellar door, click HERE

What are these crystals in the bottom of my glass?

Sediment or crystals you may occasionally see in some of our wines are naturally occurring tartrate crystals. These are completely harmless and are part of a natural winemaking process that can develop over time in bottle.

Interestingly, every wine can produce different shapes and formations of tartrate crystals. We find them fascinating, and because we do not cold stabilise our wines, we continue to observe how and when they occur across different vintages and varietals.

Each vintage has its own unique chemical composition and natural stability. Some years, tartrate crystals may form early in the wine’s life, while in other vintages they may not appear until the wine has been cellared for 10–15 years. Preventing this entirely requires significantly more processing and intervention — techniques more commonly used in large-scale commercial production than in small boutique wineries like ours.

The hot, dry conditions of the 2019 vintage appeared to increase tartrate precipitation in some wines, and we are also seeing this naturally occur in a handful of our 2024 wines. Crystal formation can be influenced by many factors including calcium levels, grape varietal, temperature, alcohol content, and naturally occurring compounds within the wine such as acids, proteins and polyphenols.

Calcium tartrate crystals in particular cannot simply be “stabilised out” — it is a natural chemical occurrence. Ongoing research continues into better understanding and predicting calcium stability in wine, especially as these deposits are becoming increasingly common with changing climate conditions.

For wines that may contain natural sediment or crystals, we recommend decanting before serving. Not only will this help separate any sediment from the wine, but it will also allow the aromas and flavours to open beautifully before drinking.

Thank you for supporting small-batch, minimally processed wines made with authenticity and care.

What payment types do you accept?

We accept payment by Visa, MasterCard, American Express or any other payment method we advise during the payment process, including Billy Button gift cards.

Are my financial details secure on your site?

Licence class : Producer’s License; Licence number: 36134336;

Name of licensee: Billy Button Wines Pty Ltd

Address of premises: 11 Camp St, Bright, Victoria 3741

WARNING Under the Liquor Control Act 1988 it is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises